The Ben Events – Policies, Terms & Privacy
Last Updated: Feb. 14, 2026
Welcome to The Ben Events website operated by The Ben West Palm (“The Ben,” “we,” “us,” or “our”). By purchasing tickets, placing orders, or using this website, you agree to the policies and terms outlined below.
Refund & Cancellation Policy
Unless otherwise stated on the specific event page, all ticket purchases are subject to the following terms:
Standard Refund Policy
Tickets are refundable up to 48 hours prior to the scheduled event start time. Refund requests must be submitted in writing through the contact method listed on the website.
Requests made within 48 hours of the event start time may be reviewed on a case-by-case basis at the sole discretion of The Ben.
Ticket Transfers (Multi-Date Events)
If an event is part of a series with multiple dates, guests may transfer their ticket to another available date at any time prior to their current ticket’s start time at no additional charge, subject to availability.
No-Shows
Guests who fail to attend an event without prior approved transfer or cancellation will be considered a no-show, and tickets will be non-refundable.
Venue Cancellation or Rescheduling
If an event is canceled or rescheduled by The Ben for any reason, including but not limited to weather, safety concerns, or operational needs, guests will be offered one of the following:
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A full refund to the original form of payment, or
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Transfer of tickets to the rescheduled event date at no additional charge.
Fulfillment & Shipping Policy (Retail Orders)
In addition to event tickets, this website may offer retail merchandise for purchase.
Order Processing
Retail orders are typically processed within 3–5 business days, excluding weekends and holidays. Processing times may vary during peak event seasons.
Shipping
Orders are shipped via standard carriers within the United States. Shipping timelines depend on the selected shipping method and destination. Tracking information will be provided when available.
Delivery of Event Tickets
Event tickets are delivered electronically via email confirmation or mobile ticketing and do not require physical shipping unless otherwise specified.
Shipping Delays
The Ben is not responsible for carrier delays once an order has been shipped. Shipping timelines are estimates and not guarantees.
Retail Returns & Exchanges Policy
The Ben, Autograph Collection Hotel accepts returns on eligible retail merchandise purchased through this website under the following conditions:
Return Eligibility
Items may be returned within 14 days of delivery provided they meet all of the following requirements:
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Item must be unused, unworn, and in original condition
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Original packaging, tags, and accessories must be included
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Proof of purchase or order confirmation must be provided
Items that show signs of use, wear, washing, or damage not caused during shipping may not be eligible for return.
How to Request a Return
To initiate a return, guests must contact us using the contact information listed on this website within the return window. Return instructions will be provided once the request is reviewed.
Returns sent without prior approval may not be accepted.
Refund Method
Approved returns will be refunded to the original form of payment once the item has been received and inspected. Please allow 5–10 business days for processing after delivery of the returned item.
Original shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges
Exchanges are subject to product availability. If an exchange item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, guests must notify us within 7 days of delivery. The Ben will provide replacement, exchange, or refund options at no additional cost to the guest.
Non-Returnable Items
The following items may not be eligible for return:
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Final sale merchandise (if marked as such)
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Personalized or custom-made items
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Event tickets or digital products
Return Shipping
Guests are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
Site Terms & Conditions
By accessing or purchasing through this website, you agree to the following terms:
Event Entry Requirements
Certain events may be 21+ or have age restrictions. Age requirements will be clearly indicated on the event page. Valid government-issued identification may be required at entry.
Alcohol Service
Alcohol may be served at select events. The Ben reserves the right to refuse alcohol service to any guest at any time in accordance with applicable laws and responsible service practices.
Code of Conduct
Guests are expected to behave respectfully toward staff, performers, and fellow attendees. The Ben reserves the right to deny entry or remove any guest without refund for behavior deemed unsafe, disruptive, or inappropriate.
Right to Refuse Service
The Ben reserves the right to refuse admission, service, or participation to any individual at its sole discretion.
Photography & Video Consent
By attending an event at The Ben, guests acknowledge and agree that photography and video recording may occur. Attendance constitutes consent to be photographed, filmed, or otherwise recorded for promotional, marketing, and commercial purposes without compensation.
Liability
Participation in events is voluntary. Guests assume all risks associated with attendance, including but not limited to weather conditions, crowd environments, or physical activity where applicable.
The Ben reserves the right to limit or refuse returns or exchanges in cases of suspected fraud, abuse, or excessive return activity.
Privacy Policy
The Ben respects your privacy and is committed to protecting your personal information.
Information We Collect
When you make a purchase or register for an event, we may collect:
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Name
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Email address
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Phone number
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Billing information (processed securely by third-party payment providers)
How We Use Your Information
Collected information may be used to:
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Process purchases and fulfill orders
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Provide event updates and confirmations
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Send marketing emails or promotional communications
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Improve website functionality and guest experience
By providing your contact information, you consent to receive communications from The Ben. You may opt out of marketing emails at any time using the unsubscribe link.
Cookies & Tracking Technologies
This website uses cookies, pixels, and similar technologies, including Meta (Facebook) Pixel, to measure advertising effectiveness, personalize content, and analyze website traffic.
You may adjust browser settings to decline cookies; however, certain site features may not function properly.
Third-Party Services
Payments and certain data processing functions may be handled by secure third-party platforms. The Ben does not store full payment card details on its servers.
Data Security
We implement reasonable administrative and technical safeguards designed to protect personal information. No system is completely secure, and use of the website is at your own risk.
Contact Information
For policy questions, refund requests, or privacy inquiries, please contact:
The Ben West Palm
events@thebenwestpalm.com
251 N Narcissus Ave. West Palm Beach, FL 33401
+1 (561) 655-4001